Transfers, rescheduling, cancellations, tardiness & no-shows

Please read carefully. The following policies apply to all community classes taught our training center. They are subject to change, as needed, without notice.

 

Student Transfer

At any time up to 24 hours before a class begins, you may transfer your registration to another person. That intent, however, must be communicated to CPR-Twin Cities via email, with the name of the originally scheduled student, as well as the name, phone number and email address of the new student. There is no extra charge for a student transfer.

Student Rescheduling

At any time up to 24 hours before a class begins, you may make a request via email to reschedule to a later class. To keep rescheduling to a minimum, this request requires that you pay:

  • no fee if notice is sent 7 or more calendar days before the scheduled class; or
  • a 10% fee if notice is sent within 24 hours of receiving your class payment and is sent 2 or more calendar days before the scheduled class date; or
  • a 25% fee if notice is sent 4 to 6 calendar days before the scheduled class; or
  • a 50% fee if notice is sent 3 calendar days before the scheduled class; or
  • a 75% fee if notice is sent 2 calendar days to 24 hours before the scheduled class.

To qualify for rescheduling, the make-up class must be taken within 60 days of the originally scheduled class, and only one rescheduled class is allowed per person. Please note, there are no exceptions to the fee policy. (For those people who are interested in the rationale behind our rescheduling fees, click here.)

Student Cancellation

To be clear, student transfers and student rescheduling are more cost-effective than canceling a class altogether. If you choose to cancel rather than reschedule, you must make your request via email. To keep cancellations to a minimum, you will receive a:

  • a 100% refund if notice is sent within 24 hours of receiving your class payment and is sent 14 or more calendar days before the scheduled class date; or
  • a 90% refund if notice is sent within 24 hours of receiving your class payment and is sent 7 to 13 calendar days before the scheduled class date; or
  • a 70% refund if notice is not sent within 24 hours of receiving your class payment and is sent 7 or more calendar days before the scheduled class date; or
  • a 50% refund if notice is sent 4 to 6 calendar days before the scheduled class date.

After that time, unless you choose to reschedule or transfer your registration (see above), your entire payment will be forfeited. Please note, there are no exceptions to the refund policy. (For those people who are interested in the rationale behind our cancellation fees, click here.)

Student Late-Arrival

In order to receive CPR-Twin Cities certification, you need to be present for the entire class. Therefore, if you show up once a class has already begun, you may be denied entrance to the class. Or you may be allowed to take part in the class, but denied certification. These decisions are at the discretion of the instructor, based on how much material has already been missed. So, to avoid having to register and pay for an additional class, please leave yourself plenty of time to allow for heavy traffic, extreme weather conditions, unfamiliarity with the area, etc. As the address and a map of the training center are clearly posted on this website, and also explicitly communicated in advance through email, there are no refunds for late-arriving students. (For those people who are interested in the rationale behind our late-arrival policy, click here.)

Student No-Show

When you sign up and pay for a class, you are registering for one of a limited number of spaces in that class. Once we commit to providing you with that training, that space cannot be sold to anyone else. If you do not show up, it’s simply too late to offer that space to someone else. So, in order to keep no-shows to a minimum, if you do not show up for your class, your registration fee will be forfeited altogether. There are no exceptions to this policy. (For those people who are interested in the rationale behind our no-show policy, click here.)

Student Registers for Incorrect Class

There are detailed descriptions of our classes on this website. In addition to that, we are available via telephone and email to give you advice as to which class is the most appropriate for your needs. If you ask, we will assist you in making those choices. Beyond that, it is your responsibility to sign up for the correct class to meet your employment/academic requirements. Thus, all of the policies above still apply if you sign up for the wrong class.  There are no exceptions to this policy. (For those people who are interested in the rationale behind our incorrect class policy, click here.)

Class Cancellation

Although extremely rare, it is possible that a class could cancel. This could be due to too few students registering, illness/injury of the instructor, dangerous weather conditions, etc. If this were to happen, we will do our utmost to notify you in advance so that you don’t make a trip needlessly. That is one of the main reasons that we ask for your email address, as well as more than one phone number, when you register for a class.

If, by chance, the class you register for cancels, these will be your options:

  • transfer your registration to the next available class date; or
  • receive a 100% refund if you are unable to wait for the next available class.

Policy Explanation

Once again, for those people who are interested in the rationale behind our policies, click here.